Article

(AI KB) Field Data Collector Authorization Login Error for Mesa3

By John Fajardo Updated

Purpose: If getting error message that contains error code: IDX10222 and/or seeing error message like image below, follow steps below to resolve issue.

Authorization Login Error Mesa3 A.png

  1. Navigate to Settings on Mesa3.
    Step 1A.png

  2. From Settings scroll down and select System.
    Step 2A.png

  3. In System select Date & Time.
    Step 3A.png

  4. Configure Date and Time to match network/region.
    Step 4A.png

  5. Now you'll be able to access FDC, if further issues please contact Technical Support at 1-800-229-3404 option 1.
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