(AI KB) Field Data Collector Authorization Login Error for Mesa3

Purpose: If getting error message that contains error code: IDX10222 and/or seeing error message like image below, follow steps below to resolve issue.

1. Navigate to Settings on Mesa3.
   
   
   
2. From Settings scroll down and select System.
   
   
   
3. In System select Date & Time.
   
   
   
4. Configure Date and Time to match network/region.
   
   
   
5. Now you'll be able to access FDC, if further issues please contact Technical Support at 1-800-229-3404 option 1.