(AI KB) Update Firmware on Geode Receiver

Purpose: This article is to go over the steps in updating the Firmware for the Geode.

Geode Connect version 2.3.6 or later for Windows, Android, and iOS automatically notifies you when a Bluetooth® firmware update is available for your GNS3 receiver. Geode Connect for Windows is the only version of Geode Connect that includes the GNS3 Bluetooth driver installer. 

1. Connect the Geode to a Windows computer or tablet with a USB cable, and open Geode Connect.
   Note: The Windows device must be running Geode Connect version 2.3.6 or later.

The below message will pop-up if a firmware update is available.  

2. To begin the update, click Update firmware.

The update takes 1-2 minutes. Do not turn off the Geode or disconnect it from the Windows device until the update is complete.

3. When the update is complete, click OK.

   

4. Turn off the Geode and turn it on again.

5. Disconnect the Geode from Geode Connect. Then, disconnect the USB cable.

6. On your device, open the Bluetooth settings and unpair (or forget) the Bluetooth connection to the Geode. Then, pair the device to the Geode again.

Troubleshooting

Firmware Update Fails

If the firmware update fails, the following message appears.

To run the firmware update again,

1. Turn off the Geode, and then turn it on again. Open Geode Connect.

Geode Connect detects that an error occurred while updating the Bluetooth firmware and prompts you to open Geode Troubleshooter.

2. Click Open Troubleshooter.
3. On the Geode Troubleshooter screen, click Run the troubleshooter.
   Geode Troubleshooter fixes the problems with the Geode or Bluetooth configurations and updates the Bluetooth firmware.

If the update is successful, the following message appears.

1. Click OK.

2. Turn off the Geode and turn it on again.

3. Disconnect the Geode from Geode Connect. Then, disconnect the USB-C cable.

4. On your device, open the Bluetooth settings and unpair (or forget) the Bluetooth connection to the Geode. Then, pair the device to the Geode again.

If the update is unsuccessful,

1. Repeat this process again. You may need to run Geode Troubleshooter up to three times to fix the connection problems.

Bluetooth Connection Fails

If the Bluetooth connection fails, a message similar to the following may appear.

Android or Windows

iOS

To establish the connection, open the Bluetooth settings on the device and unpair (or forget) the Bluetooth connection to the Geode. Then, pair the device to the Geode again.

Manually Check for Bluetooth Firmware Update

To manually check for a Bluetooth firmware update,

1. Open the Geode Connect home screen.

2. Click Configure  in the bottom right corner of the screen.

3. Select Advanced.

If a Bluetooth firmware update is available, the Update Firmware button appears in the Bluetooth Firmware section.