(AI KB) PCS: "The selected Product Key is already in use"

Purpose: Walkthrough on resolving error, "The selected Product Key is already in use" when launching PCS.

Causes: 

• User didn't release license prior to migrating to a new device
• PCS License file was corrupted 
• Not Enough Seats Available on the License

1.  Ensure that the Product Key has been released from the previous user Device prior to migrating devices.
   
   
   
2. If issue persists - ensure that there are enough seats on the license key to accommodate the new user. (If Uncertain - Contact AI Support with your License Key)
   
   
3. If License does not have available seats, users will need to be removed to make availability or additional license seats need to be purchased.
   
   
   
4. If issue persists - after validating seat counts, there may be an issue with the license file on the device. 
   
   Close PCS complete and locate and delete the license file. 
   
   License File Path - C:\Users\(UserName)\AppData\Local\American Innovations\PCS
   
   
   
   
   
5. If issue continues - contact American Innovations support at support@aiworldwide.com