(AI KB) PCS: Error - "Licensing Error While Obtaining Current Status" & "Array cannot be null." When Launching App

Common Causes:

• Missing or Corrupt License File: The license file is missing from the expected director; License information in the registry is missing or corrupt.
• Upgrading/Moving PCS: Moving PCS to a new computer or after an upgrade; the license didn't transfer.
• Permissions Issue: PCS cannot read the folder/registry where the license is stored due to lack of permissions.
• Software Bug or Incomplete Installation: The installation was not completed or some files are missing.

Resolution:

1. Validate that there are enough seats available on the license to accommodate the user. If there are not, release unused seats or purchase additional seats.
2. If issue persist - delete the license file, as it may have corrupted - follow the steps below to locate and delete the license file.
   
   
   1. Completely close out of PCS
      
      
   2. Locate the license file on the machine - the local installation for a license file is as follow:
      
      C:\Users\(UserName)\AppData\Local\American Innovations\PCS
      
      
      Note: This is a path to the LOCAL license file - if your organization hosts PCS through a virtual environment such as Citrix, consult with your IT to get the license file deleted.
      
      
   3. Delete the license file
      
      
   4. Relaunch PCS and verify the issue is resolved