Problem
Users attempting to import surveys from the Field Data Collector (FDC) module of PCS™ software encounter an "image prompt error". This issue affects all users.
Cause
The "image prompt error" during survey import is due to an identified issue within the PCS Field Data Collector (FDC) module. American Innovations is actively working on a software patch to resolve this problem.
Resolution
To assist American Innovations Technical Support in diagnosing and resolving this issue, please provide the following information:
- Create and upload a backup of your PCS Field Data Collector application.
- Refer to the Knowledge Base article: How To Backup Field Data Collector using 'Disaster Recovery' for detailed instructions.
- Upload the backup file using this secure link: https://aiworldwide.files.com/f/ceff08af79bd25e0.
- Provide the exact names of the surveys that are generating the "image prompt error" during import.
Once this information is received, American Innovations Technical Support will use it to further investigate and apply the necessary fixes. A software patch is being developed to permanently resolve this issue.
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