Use this table when something in the Bullhorn FieldPro app does not work as expected.
Applies to: Bullhorn FieldPro on Apple and Android devices.
| Problem | What to try |
|---|---|
| Unit not found when scanning in Tools (Bluetooth) | Turn on Bluetooth and location on your device. Move closer to the unit. Scan again. If the unit's blue light is not flashing, swipe the magnet across the access point again. |
| Cannot sign in | Check your username and password. Check your network connection. Use Forgot Password when it is shown. |
| Unit Detail does not load | Check your connection and tap Retry. Confirm the correct client is selected in Profile. |
| Dashboard is empty | Confirm the correct client is selected in Profile. Clear filters. Pull down to refresh. |
| Map shows no pins | The units may not have GPS coordinates. Widen your filters. |
| Navigate is disabled on the Unit Detail map | The unit may have missing or invalid coordinates. Readings and alerts may still be available. |
| Command failed | Check Activities for details. The unit may be offline. Try again when it is connected. |
| Tabs are hard to tap on Android | Update to the latest app version. |
For a problem with one unit, connect to the unit and use Email Support on its Info page. You can also submit a technical support ticket at https://www.aiworldwide.com/contact-support/.